Privacy Policy Details
Welcome to Realz Privacy Policy. This page explains how we collect, use and protect personal and technical information when you access our casino and sportsbook services. It covers the kinds of data we gather during registration, deposits, gameplay and support, why the data is needed, how long it may be retained and the rights you have to manage your information. Read the sections below for details on cookies, verification documents, data sharing with service providers and how to contact us about your account data.
Types of data we collect
Personal data - name, email, date of birth, address and ID documents collected for account setup and verification.
Technical data - device type, IP address, browser, operating system and session information used for access, security and troubleshooting.
Transactional data - deposit and withdrawal records, payment method details, wager history and bonus activity required for payments, KYC and account management.
How information is used
Account management - to create, verify and maintain your account and to process deposits and withdrawals.
Payment processing - to complete transactions via card, e-wallet, bank transfer, POLi, Neosurf or cryptocurrency and to meet AML checks tied to withdrawals.
Customer support - to respond to enquiries over live chat and email and to resolve account or technical issues.
Legal and compliance - to meet legal obligations, licence conditions and to prevent fraud or abuse.
Data protection and security practices
Encryption - connections and transactions are protected using SSL/TLS encryption to safeguard personal and payment data.
Access controls - account information is accessible only to authorised staff and third-party providers with a legitimate need to process data.
Verification - identity and address documents may be requested for KYC before withdrawals or when required by compliance procedures.
Cookies and tracking technologies
Session cookies - used to keep you logged in and to manage session state during gameplay.
Performance and analytics - cookies and similar technologies gather anonymous usage data to monitor site performance and improve navigation.
Advertising and affiliates - where applicable, tracking pixels and cookies may be used to measure promotion performance and referral activity. You can manage cookie preferences via your browser.
Your rights regarding personal data
Access
Request a copy of personal data we hold about your account and recent transactions.
Correction
Ask us to correct inaccurate or out-of-date information such as address or contact details.
Deletion
Request deletion of your account and personal data where permitted by law and subject to retention needs for compliance or fraud prevention.
Data sharing and third parties
Service providers - we share data with payment processors, game providers and platform vendors to operate the site and deliver games.
Compliance partners - personal and transactional data may be shared with regulators, law enforcement or licence holders when required by law or licence obligations.
Business transfers - in the event of a merger or sale, account data may be transferred as part of the transaction under the receiving entity’s privacy terms.
Updates to this privacy policy
Policy changes - we may update this policy to reflect legal, technical or operational changes. Updated terms will take effect on publication and continued use of the service indicates acceptance.
Contact - for access, correction or data requests, contact our support channel via live chat or email as shown in your account area.